Cyient Automates AP for 30,000 Invoices and 15,000 Global Vendors with IQInvoice

Challenge

Cyient is a global engineering and technology services company managing a shared services centre for accounts payable. The AP function handles invoices from over 15,000 vendors worldwide - processing more than 30,000 invoices every month across a globally dispersed supplier base.

At that scale, manual processing was the central constraint. The AP team was handling data entry and routing for a volume that no manual system could absorb reliably. Processing costs were high, visibility was limited, and the risk of errors and missed payments was constant.

Supplier communication added operational complexity. With 15,000+ vendors across multiple geographies, the volume of invoice-related emails, status requests, and discrepancy queries was substantial. Without automated routing, every supplier query required manual triage - consuming team capacity that should have been directed elsewhere.

When Cyient evaluated solutions, they assessed over 10 vendors before selecting IQInvoice. Their requirements were demanding: seamless integration with existing systems, global operability, scalable automation, and an implementation team capable of delivering without disruption.

Solution

IQInvoice deployed a comprehensive AP automation stack for Cyient’s shared services centre - covering invoice ingestion, validation, supplier communication, cost allocation, and automated fraud and error detection.

Automated invoice ingestion and data extraction eliminated manual data entry across the full 30,000+ monthly volume. Invoices from any source - email, portal, or direct submission - were captured and processed automatically, with extraction accuracy eliminating the manual re-keying that had been a source of cost and error.

AP Smart Desk, a supplier email integration module, automatically routed incoming supplier queries and invoice communications to the correct internal handler - reducing manual triage and improving supplier response times.

Automated cost allocation drew on historical data to predict and pre-populate cost centre assignments. Automated fraud and error detection flagged suspicious invoices for review before they reached the payment stage. The platform integrated seamlessly with Cyient’s existing systems from day one, achieving global adoption across the organisation.

Cyient’s shared services centre is one of IQInvoice’s most complex deployments - covering 30,000 invoices and 15,000 vendors globally. For organisations with comparable shared services requirements, see IQInvoice pricing for enterprise deployment options. Read more customer stories in our case studies.